Privacy Policy

1. Overview

This Privacy Policy explains how Waslah.me collects and uses information when you visit the website, create an account, activate a product, use a public profile, place an order, contact us, or interact with Waslah links.

Waslah.me is operated as an individual/sole business in Palestine.

Contact:

• Email: info@waslah.me
• WhatsApp / phone: +970 56 671 7094

2. Information we collect

Depending on how you use Waslah, we may collect:

• Account information, such as your account identifier, username, login contact details handled by our authentication provider, profile image, and account status.
• Public profile information, such as display name, headline, bio, location text, profile links, social/contact links, and other profile content you choose to publish.
• Order and delivery information, such as customer name, phone number, shipping area, shipping address, ordered products, order status, order notes, and shipping tracking reference where available.
• Product activation information, such as product unit identifiers, activation status, QR/NFC link type, product destination type, and safe destination URL where you set one.
• Usage and analytics information, such as page views, store events, profile visits, profile link clicks, QR/NFC redirect visits, referrer, browser language, user agent, approximate client IP when available from server requests, timestamps, and device/browser context.
• Support and communication information, such as WhatsApp messages, emails, order follow-ups, and customization instructions you send us.
• Operational audit information, such as selected account, order, activation, admin, and inventory actions needed for security, support, and operational history.

3. How we use information

We use information to:

• Create and secure accounts.
• Show and manage public profiles.
• Activate NFC/QR products and route scans to the correct destination.
• Process orders, reserve stock, deliver products, and provide support.
• Provide dashboard analytics to account owners.
• Improve website performance, product quality, and marketing.
• Detect misuse, debug errors, protect the service, and maintain operational records.
• Comply with applicable legal, tax, consumer protection, and business obligations.

4. Public information

Your public profile is designed to be public. Information you publish on your profile may be visible to anyone with the profile link and may be indexed, shared, copied, or stored by visitors, search engines, browsers, or third-party apps.

Do not publish private information that you do not want visitors to see.

5. Cookies and similar technologies

Waslah may use cookies, local storage, and similar technologies for:

• Essential site functions, such as authentication, security, locale, theme, cart, and session behavior.
• Analytics and performance, such as page views, store events, speed insights, and error monitoring.
• Marketing measurement, such as events sent through Google Tag Manager and related tools when configured.

We do not currently show a cookie banner. You can control cookies through your browser settings. Blocking some cookies may affect login, cart, profile, or dashboard features.

6. Third-party tools and service providers

We may use third-party providers for:

• Authentication and account management, such as Clerk.
• Hosting, deployment, analytics, and speed insights, such as Vercel.
• Backend, database, and file storage services, such as Convex.
• Error monitoring, such as Sentry.
• Tag management, analytics, and marketing measurement, such as Google Tag Manager, Google Analytics, Meta, TikTok, Microsoft Clarity, or similar tools if configured.
• Customer communication, such as WhatsApp and email.
• Delivery through third-party shipping companies.

We do not sell personal information. We share information with providers only as needed to run Waslah, deliver products, communicate with you, secure the service, measure performance, or comply with obligations.

7. Shipping companies

When delivery is needed, we may share the customer name, phone number, address, area, and delivery details with third-party shipping companies so they can deliver the order and contact the customer.

8. Data retention

We keep information for as long as needed for the purposes above, including account operation, order records, warranty/support, security, analytics, audit history, and legal or business records. Some analytics and audit rows are append-only operational records.

9. Your choices

You can update many profile fields from your dashboard. You can contact us to ask about your data, request correction, request account help, or ask for deletion where possible.

For step-by-step instructions, see our User Data Deletion Instructions.

Some information may need to be retained where required for orders, warranty, fraud prevention, security, legal compliance, dispute handling, or operational records.

10. Security

We use reasonable technical and organizational measures to protect information. No online service, shipping process, communication channel, or third-party platform can be guaranteed to be completely secure.

11. Changes

We may update this policy when our website, tools, data practices, or legal requirements change. The updated date above shows the latest version.